Privacy Policy

This Privacy Policy describes how Ethos Water Damage Restoration Vancouver collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.
  • Service Information: Details about the services you request or receive from us.
  • Payment Information: Credit card details or other payment information necessary to process payments.
  • Website Usage Information: Information about how you use our website, including IP address, browser type, and pages visited.
  • Communications: Records of your communications with us, including emails, phone calls, and chat logs.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you provide information to us through our website, phone calls, emails, or in person.
  • Automatically: Through cookies and other tracking technologies when you use our website.
  • From Third Parties: From third-party service providers, such as payment processors and marketing platforms.

3. Use of Information

We use your personal information for the following purposes:

  • Providing Services: To provide and manage the water damage restoration services you request.
  • Communication: To communicate with you about your service requests, appointments, and other important information.
  • Payment Processing: To process payments for our services.
  • Improving Our Services: To analyze website usage and improve our services and customer experience.
  • Marketing: To send you promotional materials and updates about our services, where permitted by law.
  • Legal Compliance: To comply with legal obligations and respond to legal requests.

4. Sharing of Information

We may share your personal information with the following parties:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, marketing platforms, and IT support.
  • Business Partners: Partners who collaborate with us to offer services or promotions.
  • Legal Authorities: When required by law or to protect our rights and interests.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing personal information on secure servers with limited access.
  • Access Controls: Implementing access controls to restrict access to personal information to authorized personnel only.
  • Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ethos Water Damage Restoration Vancouver
5305 NE 121st Ave Ste. 113, Vancouver, WA 98682
Phone: 503-343-5434

11. Consent

By using our website and services, you consent to the terms of this Privacy Policy.